How It Works
When a candidate is enrolled in a sequence:
Emails are scheduled based on your sequence steps
Each step triggers an email at a defined time or delay
Emails are sent automatically without manual action
To improve delivery, Puck spaces out emails instead of sending them all at once.
Email Scheduling Behavior
Emails follow the timing set in your sequence
Delivery may not happen at the exact scheduled moment
Emails are sent gradually across candidates
Email Spreading (Important)
Puck uses a system to spread out email delivery:
Sends approximately 1 email per inbox per minute
Adds small variations in send time
Distributes emails across a time window
This ensures more reliable delivery and prevents emails from being flagged as automated.
What You Might Notice
Emails arrive a few minutes after the scheduled time
Candidates receive emails at slightly different times
Large batches take longer to fully send
This is expected behavior.
Managing Email Content
Email templates are managed through sequences:
Go to Sequences
Open the relevant sequence
Click Edit sequence
Update the email step
Changes apply to future emails in the sequence.
When Emails Are Sent
Emails are sent when:
The sequence is Active
A candidate is enrolled
The scheduled step is reached