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Configuring Web Call for AI Conversations

Update your recording templates to ensure participants join through a web browser for optimal audio quality.

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Written by Melisa Cooper

📂 Step 1: Open the Template Details

Navigate to Content > Templates.

Locate the template you'd like to update, then:

  1. Click the ⋮ (three dots) menu.

  2. Select View Details.

✏️ Step 2: Edit the Recording Method

  1. Click Edit.

  2. Under Recording Method, select Web Recording Only (Recommended).

  3. Click Save.

  4. Click the ✕ icon to return to the Content page.

👀 Step 3: Verify the Template Settings

The updated interview template will now reflect the Web Recording Only setting.

Note: With these settings, interviewees will no longer be required to enter a phone number to initiate the interview.


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⚠️ Considerations

  • 🌐 Candidates must have access to a supported web browser and internet connection.

  • 🔄 Changes only apply to interviews created using the updated template.

  • 🧪 Consider testing the interview flow after updating the template to ensure it meets your organization's requirements.

  • 📋 Review any existing candidate instructions to ensure they align with the new recording method.

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