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How to use SMS and Email in Sequences

Use mixed sequences to boost candidate completion rates for AI Interviews.

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Written by Melisa Cooper

🛠️ Step 1: Create a New AI Interview

Navigate to AI Interview > + New Interview.


Fill in all relevant job and interview information, then click Create Interview.


📝 Step 2: Customize the Sequence

Click Customize automated invite & reminders to open the sequence automatically tied to this interview.


Give the sequence a clear, distinguishable name and click Save.


✉️ Step 3: Invite Candidates

Click the Invite button within your AI Interview dashboard.


Review and preview your customized sequence one last time before sending it out to candidates.

📊 Step 4: Track Candidate Engagement

  • To monitor your candidates, navigate to Sequences > Notifications > AI Interviews Outreach, and click on your sequence.


To view detailed delivery and engagement metrics, click View Profile > Overview.


⚠️ Things to keep in mind

  • Character Limit: With the exception of the very first SMS, there is a 160-character limit per message.

  • Compliance: For legal/compliance reasons, certain mandatory text is locked and greyed out.

  • Placeholders: Use dynamic tags like { first-name } and { public-interview-start-url } to personalize the messages.

  • Sender ID: SMS messages are sent from a standardized phone number to all candidates.

  • Click Save when you are finished customizing.

For more information on setting up sequences, visit this article.

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