Skip to main content

How to Edit Automated Email Notifications ✉️

Learn how to customize your automated candidate thank you and candidate rejection messages. This guide walks you through updating notification templates to ensure your communication correctly addresses each applicant.

Written by Melisa Cooper

🛠️ Step-by-Step Instructions

  1. Navigate to Sequences > Notifications on the left menu.

  2. Select the notification message you want to update (for example, Candidate Thank You).

3. Click Edit sequence.

4. Customize the message body or insert dynamic personalization tags like {{ last-name }}.

5. Click Save.

  1. Click Send preview to send a test message to your inbox and review the formatting.

  2. Click the Close (X) button to exit the editor.

💡 Best Practices for Notification Templates

  • Turn Off ATS Duplicates: Ensure your native ATS auto-responders (in Ashby or Greenhouse) are turned off to prevent candidates from receiving duplicate thank-you emails upon applying.

  • Use Personalization Tags: Always include tags such as {{ first-name }} and {{ job-title }} to ensure candidate emails feel tailored rather than generic.

  • Send Previews First: Check preview emails on both desktop and mobile views before saving live sequence templates.

Did this answer your question?