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How to configure Puck AI Interviews in Greenhouse ATS (step 1/2)

To complete the Greenhouse assessment integration with Puck, Greenhouse requires an API key exchange through a secure SendSafely link.

Written by Melisa Cooper

Step 1: Submitting the Support Request šŸŒ

  1. Navigate to the Greenhouse support portal at https://support.greenhouse.io/hc/en-us?solvvyAnswers=false.

  2. Open the Greenhouse support chat widget and type the exact phrase: SendSafely link for the partner API key. šŸ’¬

3. Select I'm a customer (I use Greenhouse at work) when prompted.

4. Enter your contact details and, under Request type, select Product question.

5. Click Send.

ā„¹ļø Note: Greenhouse support may ask for a few standard verification steps to confirm your account authorization before proceeding.

Step 2: Inputting the Partner Secret Key šŸ”‘

  1. Monitor your email inbox: Greenhouse support typically sends the secure SendSafely link within 1 to 2 business days.
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  2. Reach out to your Puck Customer Success Manager or email support@careerpuck.com to receive your Puck secret key.
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  3. Open the SendSafely link from Greenhouse and paste your Puck secret key into the secure field.
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  4. You will receive an automated confirmation email from Greenhouse once the key is logged.
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  5. Notify your Puck representative or reply to Puck Support once this step is complete so our team can finalize backend provisioning.

Step 3: Finalizing Live Assessment Setup āœ…

Once both steps are complete and the backend configuration is verified, your team will complete the standard assessment workflow steps outlined in this article.

šŸ’” Best Practices

  • Use Work Email: File the Greenhouse ticket using the email associated with your Greenhouse Admin account to prevent identity verification delays.

  • Do Not Email Keys Directly: Always paste secret keys through the provided SendSafely portal rather than over standard plain text email.

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